Contact Us

How to reach us

Service hours

  • Mon–Fri, 9:00 AM–6:00 PM (office hours)
  • We aim to reply within 24 business hours. Messages sent after hours or on holidays will be answered the next business day.

After-sales support

  • Don’t worry—just email service@heynuck.com.
  • Please include: order number, a short issue summary, photos/video (if applicable), and your preferred solution (exchange/reship/refund).
  • We’ll review and get back to you as soon as possible (typically within 24–48 business hours).