FAQ

How do I contact customer service?
Email service@heynuck.com or use our on-site live chat during service hours.
Service hours: Mon–Fri, 9:00 AM–6:00 PM (Eastern Time). We aim to reply within 1 business day.

What is your return policy?
You can request a return within 30 days of delivery for unused, unwashed items with original tags/packaging. For full details (non-returnable items, who pays shipping, timelines), see our Returns & Refunds Policy.

Do your shirts fit well? How do I choose a size?
Please check the Size Chart on each product page and our Size Guide for general fit advice. If you still have questions about a specific item, email service@heynuck.com with the product link, your measurements, and your typical size.

Can I use more than one coupon on my order?
Our checkout allows one discount code per order. Automatic discounts may not stack with a code. Gift cards can be used together with one discount code.

Sold out — what if my size is unavailable?
Popular items can sell out fast. Use the “Notify me when back in stock” option on the product page (if available) or email service@heynuck.com with the item, color, and size. Core styles are restocked regularly; limited drops may not restock.

Why was my order cancelled?
Very rarely, an item may go out of stock after you order. If that happens, we’ll email you within 24–48 hours. Any unavailable items will be refunded; the rest of your order will ship as usual.

Need to change or cancel my order — what should I do?
Contact us ASAP after placing your order. We can assist before the parcel ships (address/size/item changes or cancellation). Once an order is processed and handed to the carrier, changes aren’t possible—please follow our return process after delivery.