Returns & Exchanges
We want you to love your purchase. If something isn’t right, our team is here to help with a clear, fair return process.
Return Window & Eligibility
- Return window: You may request a return within 30 days of delivery.
- Condition: Items must be unused, unwashed, unaltered, with original tags and packaging intact.
- Non-returnable items: Final-sale items, personalized/custom items, gift cards, and hygiene-sensitive items (e.g., underwear) are not eligible. Items that show wear, stains, odors, damage, or missing tags are not eligible.
Damaged / Incorrect Items
- If you receive a defective, damaged, or incorrect item, contact us first with clear photos/videos of the issue.
- Do not ship the item back until you receive our instructions (RMA). We’ll guide you through the quickest resolution.
How to Start a Return (RMA Required)
- Contact Customer Service: Email service@heynuck.com with your order number, item SKU, reason for return, and photos if applicable.
- Get Approval: We’ll verify eligibility and email you an RMA and the correct return address (Canada or our processing center—based on your order).
- Ship Your Return: Pack securely and ship to the provided address. Share the carrier & tracking number by reply email.
- Inspection & Refund: Once received and inspected, we’ll confirm and process your refund or exchange.
Returns sent without an RMA or to the original shipping address may be refused.
Who Pays the Shipping?
- Change of mind / wrong size or color: Customer pays return shipping.
- Our error (defective/damaged/incorrect): We cover the return shipping (or provide a replacement at no extra cost).
- Original shipping fees (if any) are non-refundable, unless the return is due to our error.
Refund Method & Timing
- Refunds are issued to your original payment method in CAD.
- After the return is received and approved, we typically process the refund within 3 business days.
- Your bank or payment provider may require an additional 3–10 business days to post the funds.
Exchanges
- Fastest option: place a new order for the replacement item and process the original item as a return.
- Where stock allows, we can also arrange a like-for-like exchange after the return is approved.
Need Help?
- Email: service@heynuck.com
- Service hours: Mon–Fri, 9:00 AM–6:00 PM (Eastern Time)