Shipping & Delivery
Where can we deliver?
- Canada: Nationwide coverage (including remote areas and PO Boxes; some remote locations may be Standard-only).
- United States & International: Selected destinations available; eligibility, rates, and duties are shown at checkout.
- Restricted destinations: Certain islands/overseas territories, embargoed/sanctioned countries, or regions without stable postal service are not supported.
*If your country/region isn’t available at checkout, email service@heynuck.com and we’ll confirm availability.
How we ship your order
- Order confirmation — sent right after you place the order
- Payment confirmation — sent after payment is authorized
- Shipping confirmation — includes a tracking link to follow your parcel end-to-end
Processing & Transit Times (Canada)
- Processing time: 3–7 business days (quality check, picking, packing)
-
Transit time (Mon–Fri, excl. holidays):
- Standard: 15–20 business days nationwide; remote areas +3–7 days
- Priority: 7–10 business days (faster handling & transit, where available)
Canada Shipping Rates (CAD)
Standard Shipping: C$9.70 for orders C$0-C$95.99
Priority Shipping: C$26.00 for orders C$0-C$95.99
Free Shipping on Orders Over C$96
| Method | Order Amount (CAD) | Shipping Fee | Processing | Transit |
|---|---|---|---|---|
| Standard | ≥ C$96 | Free | 3–7 biz days | 15–20 biz days |
| Standard | C$0–C$95.99 | C$9.70 | 3–7 biz days | 15–20 biz days |
| Priority | C$0–C$95.99 | C$26.00 | 3–7 biz days | 7–10 biz days |
* Remote areas (e.g., YT/NT/NU or rural addresses) may require additional 3–7 business days.
Notes
- Free Shipping applies to Standard only; you can still choose Priority for C$26.00. Final fees are dynamically calculated at checkout based on destination and weight/volume.
- Severe weather, carrier backlogs, or statutory holidays may extend delivery times.
Duties, Taxes & Currency
- Prices are displayed in CAD.
- GST/HST/PST are calculated at checkout based on your shipping address.
- For international orders, any customs duties/taxes (if applicable) are the recipient’s responsibility unless stated otherwise at checkout.
Shipping Restrictions
- Some items/destinations may be restricted due to customs, carrier safety rules, or embargoes.
- P.O. Boxes, military, and remote addresses may be served by Standard only.
Customer Service
- Live Chat: on-site during service hours
- Email: service@heynuck.com
- Service Hours: Mon–Fri, 9:00 AM–6:00 PM (Eastern Time)