Privacy Policy

This Privacy Policy explains how Heynuck (“we,” “us,” “our”) collects, uses, discloses, and safeguards your personal information when you use our services, visit heynuck.com, contact us (including for sales, marketing, or events), or otherwise interact with us.

By using our Services, you agree to this Privacy Policy and our Terms & Conditions. If you do not agree, please do not use the Services.

Quick Summary

  • What we collect: identifiers (name, email, phone), order & payment details (via payment processors), delivery info (address), device & usage data (cookies, IP, browser, pages viewed), and communications with us.
  • Sensitive data: only if necessary and with your consent or as permitted by law.
  • From third parties: e.g., payment providers, anti-fraud tools, marketing/analytics partners, social media (if you choose to link or interact).
  • How we use it: to provide and improve the Services, fulfill orders, process payments, ship and track parcels, support customers, personalize content, secure our Services, and comply with law.
  • Sharing: with service providers and partners who help us run the business (payments, logistics, analytics, support). We do not sell your contact information.
  • Security: we use administrative, technical, and physical safeguards (e.g., TLS/SSL encryption). No method is 100% secure.
  • Your rights: access, correction, deletion, consent withdrawal, and (where applicable) portability, restriction, objection, and opt-out choices.
  • Contact: service@heynuck.com (subject: Privacy Request). We respond within applicable legal timelines.

Table of Contents

  1. Who We Are & Scope
  2. Personal Information We Collect
  3. How We Use Personal Information
  4. Legal Bases (Canada; EU/UK where applicable)
  5. Sharing & Disclosures
  6. International Transfers
  7. Retention
  8. Security
  9. Your Choices & Rights
  10. Children’s Privacy
  11. Cookies & Similar Technologies
  12. Third-Party Links & Social Features
  13. Changes to This Policy
  14. How to Contact Us
  15. Region-Specific Notices (Canada, EU/UK, U.S. States)

1) Who We Are & Scope

Heynuck is responsible for personal information under its control. This Policy applies to information collected online (our website, chat, email) and limited offline interactions tied to your orders or support.

2) Personal Information We Collect

  • You provide: name, email, phone, shipping/billing address, order details, messages to support, preferences (e.g., marketing).
  • Payments: handled by third-party processors (e.g., card networks, digital wallets, installment services). We do not store your full card details.
  • Automatically collected: IP address, device/browser type, language, cookie IDs, pages viewed, time stamps, referring/exit pages, approximate location (from IP), and performance/error logs.
  • From third parties: payment/anti-fraud providers, analytics/marketing partners, carriers/trackers, social media (if you engage), and publicly available sources.
  • Sensitive personal information: only where necessary and with consent or as permitted by law (e.g., for identity verification, fraud prevention, or legal compliance).

3) How We Use Personal Information

  • Process orders, payments, shipping, returns/exchanges, and customer support
  • Personalize your experience (e.g., recommended content, saved preferences)
  • Marketing with your consent or as permitted by law (you can opt out at any time)
  • Analytics, Service improvement, and debugging
  • Security, fraud prevention, and compliance with legal obligations
  • Other purposes with your explicit consent

4) Legal Bases

  • Canada (PIPEDA & provincial laws): consent, performance of a contract, legitimate interests (e.g., security, fraud prevention, Service improvement), legal compliance.
  • EU/UK (if applicable): consent; contract; legitimate interests balanced against your rights; legal obligation; vital interests.

5) Sharing & Disclosures

We share personal information with:

  • Payment processors & fraud-prevention tools (e.g., card networks, PayPal, Shop Pay, Apple/Google Pay, Afterpay, Skrill, and similar—availability varies)
  • Fulfillment & logistics (warehouses, carriers, tracking services)
  • Platform, IT & security providers (hosting, e-commerce, support tools, cloud services)
  • Analytics & marketing partners (for metrics and, where permitted, personalized messaging)
  • Professional advisors (legal, accounting) and authorities (where required by law)
    We do not sell your contact information. We do not use your personal data or images for advertising without your explicit consent.

6) International Transfers

We may transfer personal information across borders (e.g., to the U.S. or other countries where our providers operate). We use contractual and organizational safeguards and require recipients to protect your information in line with this Policy and applicable laws.

7) Retention

We keep personal information only as long as needed for the purposes described, to comply with legal/financial/reporting obligations, or to resolve disputes. When no longer needed, we delete or de-identify it.

8) Security

We use TLS/SSL to protect data in transit and apply layered administrative, technical, and physical controls. However, no electronic transmission or storage is completely secure.

9) Your Choices & Rights

  • Access & correction: request a copy of your information and ask us to fix inaccuracies.
  • Deletion: request deletion, subject to legal/contractual limits.
  • Withdraw consent: for processing based on consent (e.g., marketing).
  • Portability / restriction / objection: available in the EU/UK and some jurisdictions.
  • Marketing preferences: unsubscribe via email footer or contact us.
  • Cookies & tracking: manage your browser settings and (where available) our Cookie Preferences tool.

How to exercise: Email service@heynuck.com with your name, order/email, and request. We may verify identity. We respond within applicable timelines (e.g., ~30 days in Canada; EU/UK within one month; California up to 45 days).

10) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child provided data to us, contact us to delete it.

11) Cookies & Similar Technologies

We use cookies and similar technologies to operate the site, measure performance, remember preferences, and (where permitted) personalize content. You can manage cookies via your browser and, where available, our Cookie Preferences.

12) Third-Party Links & Social Features

Our site may link to third-party sites or include social widgets. Their privacy practices are governed by their policies.

13) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date shows the latest version. Material changes will be posted on this page.

14) How to Contact Us

Heynuck Privacy Team
Email: service@heynuck.com (subject: Privacy Request)
Service hours: Mon–Fri, 9:00 AM–6:00 PM (Eastern Time)

15) Region-Specific Notices

  • Canada (PIPEDA & provincial laws): You have rights of access, correction, and to challenge compliance. We remain accountable for personal information under our control and use safeguards appropriate to sensitivity.
  • EU/UK (GDPR): You may have rights to access, rectification, erasure, restriction, portability, and to object; you may also withdraw consent at any time without affecting prior lawful processing. You can lodge a complaint with your local supervisory authority.
  • U.S. States (e.g., California/CPRA): You may have rights to know, delete, correct, and to opt out of certain “sales” or “sharing” for targeted advertising; we do not sell your contact information. To exercise rights, contact us as above.

Notes from Heynuck:

  • We do not sell your contact information.
  • We do not use your personal data or images for advertising without explicit consent.
  • We do not collect personal information “just to collect it”; we collect only what is needed for the purposes described.
  • We comply with applicable laws in the regions we serve.